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Reskillng & Upskilling Programmes for Career & Personal Development

In Collaboration with Partner University & Industry


Unleash Your Potential for Future Excellence 



Training & Professional programmes are of paramount importance in today's rapidly evolving work environment. Here are several reasons why upskilling is crucial:


Adaptation to Technological Changes:

Technology is advancing at an unprecedented rate, and many jobs are becoming automated or undergoing significant transformations. Upskilling allows individuals to stay abreast of technological changes and ensures they can effectively navigate new tools and systems.

Enhanced Job Performance:

Upskilling provides employees with the knowledge and skills necessary to perform their jobs more efficiently and effectively. This leads to improved job performance, increased productivity, and better overall outcomes for both individuals and organizations.

Competitive Edge:

In a highly competitive job market, individuals who continuously update their skills stand out to employers. Upskilling gives workers a competitive edge, making them more attractive candidates for promotions or new job opportunities.

Future-Proofing Careers:

As industries evolve, certain skills become obsolete while new ones gain importance. Upskilling helps individuals future-proof their careers by ensuring they possess the skills that are in demand, reducing the risk of job obsolescence.

Employee Engagement and Satisfaction:

Providing opportunities for upskilling demonstrates to employees that their development is valued. This can lead to increased job satisfaction, higher morale, and greater employee retention. Engaged and satisfied employees are more likely to contribute positively to the workplace.

Innovation and Creativity:

Upskilling encourages a culture of continuous learning, fostering innovation and creativity within an organization. Employees who are equipped with diverse skills are more likely to contribute fresh ideas and perspectives, driving innovation forward.

Agility and Flexibility:

Upskilled employees are better equipped to adapt to changes in their roles or in the organization. This flexibility is crucial in a dynamic business environment where agility is often a key factor in success.

Meeting Industry Standards and Compliance:

In certain industries, compliance with industry standards and regulations is crucial. Upskilling ensures that employees are aware of and trained in the latest standards, reducing the risk of regulatory issues and legal complications.

Building a Learning Culture:

Organizations that prioritize upskilling contribute to a learning culture. This promotes an environment where employees are encouraged to learn and grow continuously, fostering a sense of community and shared knowledge.

Addressing Skill Gaps:

Identifying and addressing skill gaps is essential for organizational success. Upskilling programs help bridge these gaps, ensuring that the workforce possesses the skills needed to meet current and future challenges.

In summary, upskilling is vital for individuals and organizations alike, enabling them to stay relevant, competitive, and resilient in the face of technological, economic, and industry changes.

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Training & Professional


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About the course

Through this course, participants will learn about the dynamic tourism industry in Sabah which focuses on the further enhancement of customer service, highlighting its importance in maintaining current business while attracting new business especially for local operators.


Participants will also explore basic communication skills essential for positive customer interactions, practical ways to stay connected with traveling customers, and how to win customer loyalty.


In addition, as one of the other important aspects, participants will also learn how to handle difficult or frustrated customers, how to deal with the reality of workplace stress, and strategies for dealing with travel professionals.

Upon completion of this course, participant will be able to:

  • Understand the Tourism Industry in Sabah Negeri di Bawah Bayu

  • Understand why excellence customer service is essential specifically in the tourism Industry

  • Incorporate customer service as an integral element in tourism professional’s role

  • Communicate effectively when serving customers via different communication channels

  • Understand the benefits of customer loyalty for sustainable business

  • Understand work stress and coping strategies for optimal performance of tourism professionals

Who should attend
This course is recommended for;

  • Travel Agents

  • Airline Reservation or Ticket Agents

  • Tour Operators

  • Hotel/ Resort Staffs

  • Airport Staffs

  • Call Centre Agents

  • Homestay Operators

  • Shop (Tourist Merchandise) owners/ workers

  • Transport Operators/ E-Hailing Drivers

  • Restaurant Owner/Workers

What would participants get

  • Certificate of completion

  • Special Batch/Sticker JOM CUTI BAH (exclusive serial number)

Training Session

2 Days  (8.30 am to 5.00 pm)


Kota Kinabalu, Sabah



RM299 only per participant

Breakfast and lunch provided



Please fill up the Registration Form and select your preferred course.

Filling Out a Form
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