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SABAH TOURISM CUSTOMER SERVICE EXCELLENCE

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“JOM CUTI BAH”

About the course

Through this course, participants will learn about the dynamic tourism industry in Sabah which focuses on the further enhancement of customer service, highlighting its importance in maintaining current business while attracting new business especially for local operators.

 

Participants will also explore basic communication skills essential for positive customer interactions, practical ways to stay connected with traveling customers, and how to win customer loyalty.

 

In addition, as one of the other important aspects, participants will also learn how to handle difficult or frustrated customers, how to deal with the reality of workplace stress, and strategies for dealing with travel professionals.

Benefits
Upon completion of this course, participant will be able to:

  • Understand the Tourism Industry in Sabah Negeri di Bawah Bayu

  • Understand why excellence customer service is essential specifically in the tourism Industry

  • Incorporate customer service as an integral element in tourism professional’s role

  • Communicate effectively when serving customers via different communication channels

  • Understand the benefits of customer loyalty for sustainable business

  • Understand work stress and coping strategies for optimal performance of tourism professionals

Who should attend
This course is recommended for;

  • Travel Agents

  • Airline Reservation or Ticket Agents

  • Tour Operators

  • Hotel/ Resort Staffs

  • Airport Staffs

  • Call Centre Agents

  • Homestay Operators

  • Shop (Tourist Merchandise) owners/ workers

  • Transport Operators/ E-Hailing Drivers

  • Restaurant Owner/Workers
     

What would participants get

  • Certificate of completion

  • Special Batch/Sticker JOM CUTI BAH (exclusive serial number)

Training Session

2 Days  (8.30 am to 5.00 pm)

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Venue

Kota Kinabalu, Sabah

 

Fees

RM499 only per participant

Breakfast and lunch provided

Sabah Adventure Study Tour Programme

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A unique and exciting programme that offers a variety of activities and experiences for children/youth aged 12 to 20 years. This program aims to develop the skills and knowledge of the participants in different language and cultural settings while nurturing their physical, mental and social well-being.

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The program focuses on three components:

 

  • Language – Learn English through interactive games, songs and stories. Students will practice their communication and presentation skills in a variety of scenarios.

  • Culture – Exploring, understanding and appreciating the diversity and richness of different cultures. Learn from different ethnicities and how they unite with each other.

  • Nature - Engage in fun learning activities on the island including reef and marine life and discover some of the finest wildlife and nature encounters Malaysian Borneo has to offer.

 

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PLACES OF INTEREST

  • Mari Mari Cultural Village

  • Camp Mantanani Island

  • Universiti Malaysia Sabah

  • Manukan and Sapi Islands

  • Klias Wildlife Safari River Cruise

  • Kota Kinabalu City Tour

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PROGRAMME DURATION

14 days (including day of arrival and departure)

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TARGET GROUP

International students (high school students)

for summer/winter holidays or social events

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TYPE OF CERTIFICATION

Certificate of Participation

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FEES: RM5,500/pax

Includes:

  • In Campus Learning Sessions

  • Accommodation

  • Meals (Breakfast, Lunch and Dinner)

  • Local Transport during programme

  • Visitation
     

 

*Subject to Terms and Conditions

Seminar Transisi ke Pengajian Tinggi 2025 (STeP2025)

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Latar Belakang

Berdasarkan pengalaman dalam mengendalikan kemasukan pelajar ke universiti, masih terdapat ramai pelajar serta ibu bapa yang masih kurang memahami serta kurang maklumat berkenaan perjalanan dan laluan akademik para pelajar selepas menamatkan SPM. Ini menyebabkan sebahagian pelajar gagal mendapat tawaran melalui sistem permohonan berpusat UPUOnline bahkan terdapat pelajar yang mendapat tawaran program yang bukan mereka minati.

 

Sehubungan itu, setiap pelajar perlu membuat persediaan awal dalam mengenal pasti minat dan kecenderungan mereka serta membuat keputusan serta pilihan pengajian mengikut kaedah yang betul bagi mengelakkan kekecewaan pada masa hadapan.

 

Melalui seminar ini juga, pelajar akan diberikan motivasi supaya mereka dapat meneruskan pengajian ke peringkat yang tertinggi untuk prospek kerjaya dan masa depan yang lebih terjamin. 

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Objektif Program

Penganjuran STeP2025 adalah bertujuan untuk memenuhi keperluan khususnya kepada calon SPM 2024 bagi memberi panduan serta meningkatkan pengetahuan melalui perkongsian ilmu dan maklumat daripada Perunding Akademik dan tenaga pengajar yang berpengalaman lebih 20 tahun dalam pengurusan kemasukan pelajar ke IPT.​

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Lokasi
Kampus UMS, Kota Kinabalu, Sabah

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Tarikh

15 Februari 2025, Sabtu.

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Sasaran Peserta
Lepasan SPM tahun 2024 dan lepasan STPM (terhad kepada peserta terawal mendaftar). ​

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Yuran Penyertaan
Penyertaan pelajar adalah secara percuma. 

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CERTIFIED HUMAN RESOURCE PRACTITIONER (CHP)

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About the course

This Professional course provides comprehensive training in Human Resource Management. This course equips the participants with appropriate knowledge, skills and techniques to perform Human Resource functions and responsibilities in an organization.

 

The CHP validates participants’s knowledge of HR, their workplace readiness and their commitment to career-long learning and ethical practice. Co​mpletion of the CHP requirements confers the right to use the title Certified Human Resources Practitioner and the right to use the initials CHP after their name.

 

Minimum Requirements for the CHRP designation are:

SPM Holder with at least 2 years work experience in HRM.

Benefits
Upon completion of this course, participant will be able to:

  • Incorporate Digital Technology as additional important HR skills to cope with the development of current and future technology such as Artificial Intelligence (AI), Machine Learning and Data Analytics to streamline work and make the hiring process more efficient.
     

  • Keep abreast of the current trends in HR practices to cope with a new, more sophisticated generation of employees as well as technological developments that are constantly impacting the way HR works.
     

  • Achieve HR certification which reflects  participant’s professional knowledge and skills are at a demonstrated level of experience, and that they are committed to keeping up with contemporary HR practices and digital transformation. 

Who should attend
This course is recommended for;

  • HR Practitioner

  • HR Managers and Executive

  • Administration Managers and Executive

  • Business owner
     

What would participants get

  • Certificate of Completion

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Modules:

  • Basic Concepts of HR Management

  • Recruitment and Placement

  • Compensation and Benefits

  • Talent Development

  • Labour Laws

  • Employee and Labor Relations

  • Health, Safety & Security

  • Workforce design and performance

  • Strategic HR Management

  • HR Digital Transformation

Training Session

2 Days per Module  (8.30 am to 5.00 pm)

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Venue

Kuala Lumpur

 

Fees

RM3,200 only per participant

Breakfast and lunch provided

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