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About the course

Through this course, participants will learn about the dynamic tourism industry in Sabah which focuses on the further enhancement of customer service, highlighting its importance in maintaining current business while attracting new business especially for local operators.


Participants will also explore basic communication skills essential for positive customer interactions, practical ways to stay connected with traveling customers, and how to win customer loyalty.


In addition, as one of the other important aspects, participants will also learn how to handle difficult or frustrated customers, how to deal with the reality of workplace stress, and strategies for dealing with travel professionals.

Upon completion of this course, participant will be able to:

  • Understand the Tourism Industry in Sabah Negeri di Bawah Bayu

  • Understand why excellence customer service is essential specifically in the tourism Industry

  • Incorporate customer service as an integral element in tourism professional’s role

  • Communicate effectively when serving customers via different communication channels

  • Understand the benefits of customer loyalty for sustainable business

  • Understand work stress and coping strategies for optimal performance of tourism professionals

Who should attend
This course is recommended for;

  • Travel Agents

  • Airline Reservation or Ticket Agents

  • Tour Operators

  • Hotel/ Resort Staffs

  • Airport Staffs

  • Call Centre Agents

  • Homestay Operators

  • Shop (Tourist Merchandise) owners/ workers

  • Transport Operators/ E-Hailing Drivers

  • Restaurant Owner/Workers

What would participants get

  • Certificate of completion

  • Special Batch/Sticker JOM CUTI BAH (exclusive serial number)

Training Session

2 Days  (8.30 am to 5.00 pm)


Kota Kinabalu, Sabah



RM499 only per participant

Breakfast and lunch provided


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About the course

This Professional course provides comprehensive training in Human Resource Management. This course equips the participants with appropriate knowledge, skills and techniques to perform Human Resource functions and responsibilities in an organization.


The CHP validates participants’s knowledge of HR, their workplace readiness and their commitment to career-long learning and ethical practice. Co​mpletion of the CHP requirements confers the right to use the title Certified Human Resources Practitioner and the right to use the initials CHP after their name.


Minimum Requirements for the CHRP designation are:

SPM Holder with at least 2 years work experience in HRM.

Upon completion of this course, participant will be able to:

  • Incorporate Digital Technology as additional important HR skills to cope with the development of current and future technology such as Artificial Intelligence (AI), Machine Learning and Data Analytics to streamline work and make the hiring process more efficient.

  • Keep abreast of the current trends in HR practices to cope with a new, more sophisticated generation of employees as well as technological developments that are constantly impacting the way HR works.

  • Achieve HR certification which reflects  participant’s professional knowledge and skills are at a demonstrated level of experience, and that they are committed to keeping up with contemporary HR practices and digital transformation. 

Who should attend
This course is recommended for;

  • HR Practitioner

  • HR Managers and Executive

  • Administration Managers and Executive

  • Business owner

What would participants get

  • Certificate of Completion




  • Basic Concepts of HR Management

  • Recruitment and Placement

  • Compensation and Benefits

  • Talent Development

  • Labour Laws

  • Employee and Labor Relations

  • Health, Safety & Security

  • Workforce design and performance

  • Strategic HR Management

  • HR Digital Transformation

Training Session

2 Days per Module  (8.30 am to 5.00 pm)


Kuala Lumpur



RM3,200 only per participant

Breakfast and lunch provided



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